Without customers, our business would cease to exist and unless every customer can have confidence in our ability to serve them professionally and with integrity, they may very well choose to do business elsewhere.  This would obviously erode our ability to grow and eventually would lead to our demise.  It is with this premise in mind that we have established the following principles of operation.

We will honor and respect each person that contacts us for information and ideas.  We will provide sufficient information to help our prospective client understand some of the options available to them and inform them of who we are and how we work. This will enable them to make an informed decision whether to choose to do business with Miller’s or not.

We will put our client’s interests first and will therefore, direct them to products and services that are in their best interest rather than what may be in our short-term and immediate profit interest.  This will lead to long-term relationships with our clients.

We understand that our customers have a sincere and legitimate interest in the products and service they will put in their home(s); therefore we will provide our customers with quality products, proper yet unique designs and exceptional service.

The success of a corporation is a reflection of the professionalism, conduct and the responsible attitude of its management and employees. We will recruit, hire and train the right people to serve our customers and business.  We will provide our employees with quality benefits and income in order to maintain them as long-term employees to better serve our customers.

Integrity and honesty are at the heart of our business. We expect our people to maintain high ethical standards in everything they do, both at work and in their personal lives.  We will develop and maintain relationships with like-minded vendors, contractors, designers and architects.

We will maintain a showroom that demonstrates our ability to design and create unique kitchens and bathrooms and presents our products in an orderly and customer-friendly fashion.

Profitability is critical to achieving growth and long-term success, building our capital and attracting and keeping our best people.  We will establish pricing that is fair and enables us to adequately cover reasonable operating expenses and allows us to achieve profitability.

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